Terms of Service

1. Who you are dealing with

This website and the goods and services described on it are supplied by Lusso Fashion for Windows ("Lusso", "we", "us", "our"), ABN [TO CONFIRM — ABN], a window furnishings business operating from Queensland and servicing Byron Bay to Brisbane.

You can reach us on (07) 5528 4006 or at info@lusso.com.au. Any notice under these terms should go to that email address.

2. What these terms apply to

These terms apply when you use this website, request a quote, or buy goods and services from us. By using the site or accepting a quote you agree to them. If you do not agree, do not use the site or place an order.

We may update these terms from time to time. The version that applies to your order is the version published on the date we issue your quote, and we will keep a copy on request.

3. Quotes

• Quotes are free and carry no obligation. There is no deposit payable to obtain a price.
• We do not quote before measuring. We need the dimensions and aspect of the room, because the span and the fabric are what drive the price and no two openings are the same.
• You will receive a detailed quote within 24 to 48 hours of the measure, itemised component by component.
• Quotes are valid for 30 days from the date of issue. After that, fabric and componentry pricing may have moved and we will need to re-issue.
• A quote is an offer to supply the specific items described on it. It is not a contract until you accept it in writing and we confirm the order.
• Nothing goes into production until you are completely comfortable with the selections.

4. Measurements and site conditions

Everything we make is custom-made to your openings, so measurement is the whole job.

• Where we measure, we take responsibility for the fit of the finished product to the opening as it stood on the day of the check-measure.
• Where you supply measurements — for example on a supply-only order — you are responsible for their accuracy. Custom items made to figures you have given us cannot be remade at our cost if those figures are wrong.
• If the opening changes after the check-measure (new architraves, replaced windows, re-rendered walls, altered floor levels), tell us before production starts. Changes discovered on installation day may require a remake at your cost.
• Colour, weave and texture vary between fabric batches, and screen and print reproductions of fabric are approximate. Where colour matters, ask us for a physical sample before you approve the order.

5. Approvals that are yours to obtain

If your property is a rental, a strata or community title scheme, a heritage-listed building, or subject to a body corporate or owners corporation, obtaining approval for the works is your responsibility, not ours. This matters most for outdoor blinds and awnings, which change the external appearance of a building.

We will give you the specification and a drawing to submit with any application. Get approval in writing before you order — a custom blind made to your opening is not returnable, and a refused application after production has started does not entitle you to a refund.

6. Orders, deposits and payment

• An order is confirmed when you accept the quote in writing and pay any deposit we require.
• Deposit: [TO CONFIRM — deposit amount or percentage].
• Balance: [TO CONFIRM — when the balance falls due, e.g. on completion of installation].
• Accepted payment methods: [TO CONFIRM — payment methods].
• Prices are in Australian dollars and include GST unless the quote says otherwise.
• Title in the goods stays with us until we have been paid in full. Risk in the goods passes to you on delivery or installation, whichever happens first.
• Overdue accounts: [TO CONFIRM — interest or recovery-cost terms, if any].

7. Lead times

Lead times quoted to you are estimates made in good faith based on current supplier and production schedules. They are not guarantees, and they are not a condition of the contract unless we have agreed a firm date with you in writing.

We will tell you the expected lead time on the quote rather than after you have paid a deposit, and we will let you know as soon as we are aware of a delay. We are not liable for delays caused by matters outside our reasonable control, including supplier or freight failures, industrial action, extreme weather, or your site not being ready.

8. Changes and cancellation

Because the goods are made to your measurements and your fabric selections, they cannot be resold to anyone else.

• Before production starts, you may change or cancel an order. We will refund your deposit less any costs we have already incurred, such as fabric cut or componentry ordered specifically for you.
• Once production has started, orders cannot be cancelled and deposits are not refundable. Changes may be possible but will be charged at cost. [TO CONFIRM — whether you want a fixed cancellation fee instead of a costs-incurred approach.]
• Custom-made goods are not returnable for change of mind, incorrect selection, or a change in your circumstances. This does not affect your rights under section 10 below.

9. Installation

• You are responsible for providing safe and clear access to the openings on the agreed installation day, including moving furniture and securing pets.
• We fix into structure wherever the opening allows it. Where the only available substrate is unsuitable — plasterboard without noggins, degraded masonry, non-structural cladding — we will tell you before we proceed and, if you ask us to continue anyway, we are not responsible for fixings that fail in that substrate.
• We are not responsible for pre-existing defects in the building, for concealed services (wiring, plumbing, waterproofing membranes) that are not visible or disclosed to us, or for the removal and disposal of existing window furnishings unless the quote includes it.
• Motorised products may require a licensed electrician to run power to the opening. Unless the quote says we are supplying that work, it is yours to arrange.
• If we attend on the agreed date and cannot install because the site is not ready or access is not available, a return-visit fee may apply.

10. Australian Consumer Law and warranty

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies those guarantees. Where we are permitted to limit our liability, we limit it to the resupply of the goods or services, or the cost of resupply, at our option.

In addition to your statutory rights, we provide a manufacturer's warranty of [TO CONFIRM — warranty period and what it covers] on [TO CONFIRM — which products]. Manufacturer warranties on componentry and motors are passed through to you on their own terms, and we will help you claim under them.

Warranties do not cover fair wear and tear, damage from misuse or accident, storm or impact damage, failure to follow care and cleaning instructions, alterations or repairs carried out by anyone other than us, or outdoor products left down in high wind.

11. Care and use

We supply care instructions with your order. Following them is a condition of any warranty claim. Outdoor blinds in particular must be raised in strong wind — they are shade and weather screens, not structural elements.

Corded internal blinds are supplied with safety devices that comply with the Australian corded internal window coverings safety standard. It is your responsibility to keep cords secured and out of reach of children after installation.

12. This website

• All content on this site — text, photography, layout, the Lusso name and marks — is owned by us or licensed to us. You may view and print it for your own use. You may not republish, sell or reproduce it commercially without our written permission.
• Product descriptions, articles and guides on this site are general information about window furnishings. They are not advice for your specific building, and they do not form part of any contract with us.
• We work to keep the site accurate and available, but we do not warrant that it is free of errors or continuously available.
• The site links to external pages we do not control. We are not responsible for their content.

13. Privacy

Details you submit through the enquiry form — name, phone, email, suburb and what you tell us about your project — are used to prepare your quote and contact you about your enquiry. We do not sell your details. Our full Privacy Policy sets out how we collect, hold and disclose personal information. [TO CONFIRM — the Privacy Policy is still to be written; this link is a placeholder.]

14. Liability

Subject to section 10, we are not liable for indirect or consequential loss, including loss of profit, loss of use, or costs arising from delay. Our total liability for any claim is limited to the amount you have paid us for the goods or services the claim relates to.

15. Disputes

If something has gone wrong, contact us first on (07) 5528 4006 or info@lusso.com.au. We would rather fix it than argue about it, and 48 years of trading is largely a record of doing exactly that. If we cannot resolve it between us, either of us may refer the matter to the Queensland Office of Fair Trading or another appropriate body before starting proceedings.

16. General

• These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.
• If any part of these terms is found to be unenforceable, the rest continues to apply.
• Failing to enforce a term on one occasion does not waive our right to enforce it later.
• These terms, together with your accepted quote, are the entire agreement between us for that order.